There may be several reasons why you haven’t passed the identity check: uploading inappropriate documents, low-quality photos of the document, a mismatch between the photo on the document and the selfie, forgery of documents, detected criminal record, and many others.
If your KYC was rejected, please try again later with another document. Ensure it meets all requirements: it should be a high-quality photo (not a scan) of a document with clearly visible corners. If you still can’t complete the identity check, please open a support ticket to our online chat, and we will investigate the case.